Updates and security
Core and modules, PHP version, SSL certificate, backups.
Raddev · Support
Website support and development
Your website works, but nobody looks after it? We'll fix errors, update, speed up and improve it.
We'll reply within 24 hours, clarify the details and send you possible solutions with an approximate price.
What clients come to us with
Pick your situation — we'll show what we do.
Your situation01 / 06
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What we do—
Send a request
We'll reply within 24 hours, clarify the details and send you possible solutions with an approximate price.
What support includes
Bug fixes
Forms, cart, payments, layout, errors after updates.
Speed and load
Measurements, caching, database, images, checks before peak periods.
Improvements
New sections and features, filters, customer portal.
Integrations
We make sure the exchange with accounting, the CRM, payments and delivery keep working.
Taking over from another team
We figure out how the website is built and take it on for support.
How we take over a website from another team
- 01
Access
We collect access to the hosting, domain, admin panel, repository and integrations. If something is missing, we'll tell you where and how to recover it.
- 02
Copy
We set up a copy of the website. All checks are done on the copy — we don't touch the live site.
- 03
Review
We look at the code, customisations, module versions, integrations, backups and how the site gets updated.
- 04
Report and plan
What state everything is in, where the risks are, what to fix right away and what can wait.
Rules for working with your live website
- 01
Copy first
We test changes on a copy of the website, not on the live one.
- 02
A backup before every deployment
If something goes wrong, we roll it back.
- 03
Change log
We record what was changed, when and why.
- 04
We don't modify the CMS core files
The website can still be updated.
- 05
Access stays with you
The website, domain and code are registered to you.
Formats and pricing
If the cause is clear from your description, we estimate the work in hours right away. If not, or if the whole website is moving to us, we start with a review on a copy: €45/hour, and the cost counts toward the work.
One-off tasks
€45/hourWe estimate the task in hours before work starts.
Retainer
IndividualIndividual terms for regular work.
- Contract
- Hourly report
- Estimate before work starts
- Access stays yours
What we work with
Laravel
Custom projects on the framework: we study someone else's code, fix it and develop it further.
React and Vue
Interfaces and customer portals.
Not on Laravel?
WordPress, OpenCart, custom-built websites — we support those too.
What usually worries people before the start
"We pay for support, but have no idea what they actually do."
Every month we send a report: which tasks were done, how many hours each took and what changed on the website.
"The previous developers said everything needs rewriting."
We only suggest a full rewrite if there's no other way, and we explain why. Usually the review shows that most of the site can be kept and fixed in parts. The decision is yours.
"Someone else wrote the code. Will you even make sense of it?"
That's what the review is for: we look at the code before taking on any commitments. If some part can't be reliably supported without rework, we'll say so in the report.
"We're afraid your changes will take the site down."
All changes are tested on a copy first. Before deploying we make a backup and agree on how to roll back if something goes wrong.
"What if in a year we need a different contractor?"
Access stays with you, and we keep a change log from day one. If the project moves to another team, we'll explain to them how the site is built.
Raddev · Get in touch
Tell us what's going on with your website.
What happens after you send a request
- RequestDescribe the task in your own words — in the form or in a messenger.
- ConversationWe'll write back within 24 hours and clarify the details.
- Possible solutionsWe'll send possible causes, solutions and an approximate price. Free of charge.